Jamwaktu.com – The digital transformation in the financial sector entered a new phase with MBC Indonesia Tech Connect 2025, a national technology conference highlighting how Artificial Intelligence (AI) is now a key foundation for the future of the financial industry in Indonesia. Featuring company leaders, regulators, technology innovators, and various industry players, the event presented a range of solutions, trends, and policy directions that position AI as a driving force for the modern financial ecosystem.
MBC Indonesia reaffirmed its commitment to supporting the modernization of financial services, especially in an era where the need for speed, accuracy, security, and operational efficiency is increasing.
With the theme AI for Financial Excellence, the conference demonstrated that intelligent technology is no longer merely an additional innovation but has transformed into a key pillar determining the competitiveness of future financial institutions.
AI Becomes the Foundation for Strengthening Digital Financial Infrastructure
Several speakers from within and outside the country conveyed that AI has evolved from simple predictive technology to intelligent systems capable of automating complex processes, making data-driven decisions, and improving the quality of interactions between financial institutions and customers.
According to MBC Indonesia, AI implementation now encompasses various aspects, from risk analysis and fraud detection to service personalization, transaction process acceleration, and even banking administration automation. This enables banks and financial institutions to significantly increase efficiency, both in terms of costs and operational capability.
Furthermore, AI’s ability to process large-scale data offers significant benefits for the banking industry, which handles hundreds of thousands to millions of daily transactions. With the support of machine learning and deep learning systems, banks can detect suspicious transaction patterns more quickly, prevent cybercrime, and maintain the integrity of the financial system.
Smarter Personalized Services for Customers
One of the main highlights of MBC Indonesia Tech Connect 2025 was how AI can provide more personalized, relevant, and adaptive financial services for each customer.
With data-driven recommendation technology, banks can provide automated financial advice tailored to each individual’s transaction behavior, financial goals, and spending preferences. Everything from savings management, investments, credit, and even retirement planning can be adjusted in real time through intelligent algorithms.
Customers now also benefit from the presence of an AI-based virtual assistant capable of handling general questions, resolving issues, and providing transaction instructions 24/7. This significantly reduces the burden on traditional customer service and improves the overall service experience.
MBC Indonesia also emphasized that AI technology in customer service will continue to be enhanced, including the development of bilingual chatbots, voice assistants, and an emotional analysis system capable of understanding user needs and satisfaction levels.
AI Solutions for Business: Efficiency, Security, and Scalability
On the corporate side, MBC Indonesia introduced various AI solutions aimed at supporting more efficient and secure business management. One of its flagship innovations is AI-Driven Financial Automation, which can automate processes ranging from financial reporting, internal audits, and cash flow management.
With this system, companies can reduce human error, accelerate report evaluation, and provide predictive analysis of the business’s future financial condition. This technology is considered strategic, especially for companies seeking to increase operational resilience and agility amidst the dynamics of the global economy.
For security, MBC Indonesia presented AI-based Fraud Protection technology, which can detect abnormal transaction patterns in seconds. This system is equipped with machine learning that continuously evolves from new data, providing increasingly robust protection over time.
Furthermore, AI also provides scalability solutions for growing businesses. Automated systems help companies manage high transaction volumes without significantly increasing operational costs. This provides opportunities for MSMEs, startups, and mid-sized companies to adopt modern financial technology according to their respective capacities.
Regulators Support Safe and Standardized AI Development
At this conference, several financial regulators, such as the Financial Services Authority (OJK) and Bank Indonesia (BI), expressed their support for the use of AI in the financial industry, while emphasizing the importance of implementing security and ethical standards. The use of AI in finance must consider data protection, mitigating the risk of algorithmic bias, and system transparency.
MBC Indonesia welcomed this policy direction and stated its readiness to collaborate with regulators to ensure that AI implementation remains safe, compliant with regulations, and meets international standards regarding data management and user privacy.
AI Is No Longer the Future – AI Is Already a Reality
MBC Indonesia Tech Connect 2025 emphasized that AI is no longer a technology of the future, but rather a technology already implemented in almost all financial sectors. Significant investment in AI is now a necessity, not an option, for financial institutions seeking to compete in the digital era.
Through the array of innovations showcased, it is clear that MBC Indonesia is striving to position itself not only as a financial services provider, but also as a leader in Indonesia’s financial technology ecosystem.
With AI as a key pillar, the transformation of the financial industry in Indonesia is now entering a more mature, safer, faster, and more personalized phase for all users.
